Hyper Racing Case Study | ShipHawk | ShipHawk

Hyper Racing implemented ShipHawk’s solution to automate and upgrade the company’s operation. By automatically
calculating the final packed dimensions and weight for each order, the solution improves the customer experience and
expedites order processing. “Now, our employees don’t have to pull out a measuring tape to measure the box, weigh it,
and enter all the details into a system,” said Dicely. “They just scan the barcode and ShipHawk brings the order up and
writes back the fulfillment to NetSuite – it saves a lot of time,” said Dicely.

With ShipHawk’s tight NetSuite integration, order details automatically sync back to NetSuite, meaning the warehouse
team isn’t having to spend extra time inputting order details in a system and then double-checking that everything is
correct. Additionally, Hyper Racing has been able to increase daily order throughput without hiring additional employees.

To improve the customer experience, Hyper Racing took advantage of in-cart rating to ensure customers are always seeing
the most accurate shipping rates within the shopping cart in real-time. Dicely stated, “we were able to integrate our
website with ShipHawk and it worked great.” Not only does in-cart rating improve the end customer’s experience but it also
benefits Hyper Racing as they are able to make better up-front decisions and cut down on shipping costs.