Government Procurement Contractor | ShipHawk

ShipHawk dramatically reduced fulfillment processing times. The ShipHawk platform enabled the customer to sync all order details in real-time, giving the team visibility across all channels. The seamless NetSuite integration made vital shipping information including accurate tracking details, the cost of individual packages, and the cost of entire shipments easily accessible.

Additionally, the customer was able to reduce shipping costs by automating order routing by warehouse based on factors such as destination and real-time inventory at each location.

Specific to parcel shipping with FedEx, ShipHawk enabled the team to reduce order processing times by 50% by
cutting down the number of steps required to fill each order, streamlining the entire fulfillment process. ShipHawk made previously inaccessible shipping cost data (not available via the native NetSuite FedEx integration) accessible and actionable.

Major time savings for Less-ThanTruckload (LTL) shipments were also realized. “We save a minimum of 10 minutes a shipment here and once again, ShipHawk gives us shipping cost data,” said an eCommerce Manager at the company. Further, since implementing ShipHawk, the customer started delivering shipments with company-owned trucks. Today, the company is shipping approximately 3,000 LTL shipments a month.

The result of utilizing ShipHawk was a new, centralized management system that allows the customer to remove unnecessary and time-intensive manual processes and
increased IT bandwidth.