Concrete Countertop Solutions | ShipHawk

Concrete Countertop Solutions was one of ShipHawk’s early adopter customers using Shopify as a source system instead of an ERP,
and as such, there was a lot of partnership involved in setting up the integration to work precisely as CCS needed it to. “We were one
of ShipHawk’s early customers to use Shopify as a source system so working in partnership on the integration with ShipHawk was
critical – and worked really well,” said Neuville. “The ShipHawk team was great at guiding us through and if something wasn’t working
the way we wanted it, there was an open line of communication. It’s gotten better and better with every update and now, it’s honestly
working even better than we ever expected.”

Since implementing ShipHawk, CCS has realized a significant improvement in warehouse throughput without the need to hire
additional employees, which remains a challenge in the current labor market. “ShipHawk has helped us keep the labor costs down.
We’ve been able to do more with fewer people,” said Neuville. “Everything is working exactly how we want it. We’re very happy with
all the functionality.”

ShipHawk’s reporting functionality has been a game-changer for CCS. As a small but fast-growing business, before implementing
ShipHawk, CCS’ fulfillment operation didn’t track many KPIs. Now it uses the solution’s automated reports to monitor KPIs such as
order processing on an hourly basis, the average time in transit, and time from label print to delivery, and carry those actionable
insights back to the warehouse where it can make improvements.

CCS’ warehouse has fewer lag issues and less downtime than it did in the past. “Everything is working fast,” said Neuville. “That’s
probably the biggest area that we’ve noticed just because that affects everything that we do.”

It isn’t just the operations team noticing the improvements, the customer service team is also saving a lot of time. “We used to get calls
all the time asking where an order was or why one part of an order had been fulfilled while the other hadn’t – all because our tech
stack wasn’t up to speed,” said Neuville. “We rarely have issues between Shopify and ShipHawk due to the integration. That means
hours and hours of calls we don’t have to deal with anymore and a much smoother customer experience.”